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Return Policy

At Whitney Wreath, we take great pride in crafting fresh, high-quality Maine balsam wreaths and holiday décor. Every product is handmade with care, using sustainably harvested evergreens from our forests here in Whitneyville, Maine. Your satisfaction matters deeply to us.

Because our wreaths are fresh, perishable, and made to order, we have a return policy designed to ensure quality while also protecting the integrity of our handcrafted products.

Quality Guarantee

If your wreath or holiday item arrives damaged, defective, or not as expected, please contact us within 3 days of delivery. We will gladly make it right with one of the following options:

  • A replacement wreath sent at no cost to you

  • A partial or full refund, depending on the situation

  • A store credit for a future purchase

We want you to feel confident in your purchase and proud to display or gift your Whitney Wreath.

Non-Returnable Items

Because our products are made from fresh, natural materials, we are unable to accept physical returns once the item has been shipped. This includes:

  • Fresh balsam wreaths

  • Centerpieces

  • Bows, cones, and decorative greens

  • Custom or personalized orders

If an issue arises, simply email us photos and details — we will review your case promptly and offer a fair resolution.

Order Changes & Cancellations

To maintain freshness and timely shipping, orders begin processing quickly.
Please request any changes or cancellations within 24 hours of placing the order.

After this time, we may not be able to modify or cancel the shipment.

Incorrect or Damaged Shipments

In the rare event that your order:

  • arrives damaged

  • contains missing items

  • is not what you ordered

Please contact us immediately at info@whitneywreath.com with your order number and a photo of the issue. We will replace or refund the item quickly.

Shipping Issues

Once shipped, packages are handled by third-party carriers. If your order is delayed, lost, or delivered incorrectly:

  • We will work directly with the carrier to resolve the issue.

  • If the package cannot be recovered, we will offer a replacement or refund.

Customer satisfaction is always our priority.

Corporate & Fundraising Orders

For bulk, corporate, or fundraising purchases, custom policies may apply.
 Please refer to your order agreement or contact your account representative for details.

How to Contact Us

If you have any concerns or questions about your order, we’re here to help.

Whitney Wreath Customer Care
Email: info@whitneywreath.com
Phone: (207) 255-5857